m88bet Platform Privacy Notice
This page describes what we collect when you use m88bet and how we keep that data protected. We are committed to transparent data handling. When you register an account, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), or wager on Liga 1, Piala AFF, live-dealer tables, slots, or esports markets, we collect specific information. We use that data only for account verification, fraud prevention, and legal compliance—never for marketing outside m88bet or sale to third parties.
Our services are available only where local law permits. Data processing follows applicable regulations in jurisdictions where we operate. If you are based in Jakarta, Surabaya, Bandung, Medan, Semarang, or other Indonesian regions within our service area, your data is subject to this notice and our standard security practices.
You have rights over your data. You can request access, correction, or deletion under the conditions outlined below. If you have privacy questions, contact our support team in English via live chat, email, or in-app messaging.
What Data We Collect on m88bet
We collect personal information during registration: your name, email, phone number, date of birth, and residential address. We also collect identity documents (KTP, SIM, or passport) and proof of address to verify your account and comply with anti-money-laundering law.
When you deposit, we receive payment information from your chosen provider. For DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers through mobile banking, local payment, online payment, e-wallet, we see your transaction ID, transfer amount, and timestamp. We do not store raw payment card data; payment processing is handled by certified third-party gateways.
We collect account activity data: wagers placed, markets wagered on, bet amounts, outcomes, deposits, withdrawals, bonus claims, and referral activity. We track your login times, device information (operating system, browser type), and IP address. This helps us detect fraud and unauthorized access.
When you contact our support team, we log your messages, inquiry type, and resolution. This information is used to improve our support quality and investigate disputes fairly.
- Identity verification
- We collect and store copies of identity documents and proof of address. These are retained for legal compliance and fraud prevention, typically for as long as your account remains active plus a retention period determined by law.
- Payment data
- We receive transaction records from payment providers but do not store sensitive payment details (card numbers, passwords). Providers handle their own security; we receive only transaction confirmation data.
- Activity logs
- All wager history, deposits, withdrawals, and bonus activity is logged. This data helps us verify your account, process disputes, and detect policy violations.
How We Use Your Data on m88bet
We use your data for account operations: processing deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment; managing withdrawals; crediting bonuses; and handling account settings. Without this data, we cannot operate your m88bet account.
We use data for legal compliance: verifying identity, checking anti-money-laundering status, and responding to regulatory inquiries. Indonesian law requires us to maintain transaction records and identity verification documents.
We use data for fraud prevention: analyzing account patterns for suspicious behavior, detecting duplicate accounts, identifying bonus abuse, and preventing unauthorized access. If we detect fraud, we may suspend your account pending investigation.
We use data to resolve disputes: when you report a missing deposit, incorrect wager, or withdrawal issue, we review transaction logs and account history to investigate. We do not use your data to market Liga 1 betting, live-dealer promotions, or other products outside m88bet. We do not sell your data to advertisers, data brokers, or marketing firms.
Third-Party Processors and Data Sharing
We work with third parties who process data on our behalf. Payment providers (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your transaction details; they are responsible for their own security. We do not control how they store or process your data—you should review their privacy policies.
Our servers may be located outside Indonesia. Data transferred across borders is encrypted in transit. We select service providers with strong security practices, but we cannot guarantee standard security practices.
We share data with law enforcement or regulators if required by law. We may disclose account information if served with a legal request, court order, or regulatory inquiry. We do not proactively share data with authorities; we respond only to formal requests.
We do not share data with other gaming operators, betting companies, or advertisers. Your m88bet activity remains private to m88bet unless you explicitly authorize sharing or we are legally required to disclose.
Cookies and Tracking on m88bet
We use cookies to remember your login session, store your language preference, and track aggregate usage patterns. Session cookies expire when you log out; preference cookies may persist longer. Cookies help us provide a seamless experience across page visits.
We use analytics tools to understand how users interact with m88bet: which games are most popular, where users click, how long they stay. This data is anonymized and aggregated; we do not use it to identify you individually or target ads to you.
You can control cookies via your browser settings. Disabling cookies may limit m88bet's functionality—for example, you may be asked to log in more frequently. We do not use third-party tracking pixels or cross-site cookies to follow you outside m88bet.
Your Rights Under Our m88bet Privacy Policy
You have the right to request access to your data. Contact our support team with a formal access request. We provide a copy of the personal information we hold on you within 30 days.
You have the right to correct inaccurate data. If your name, address, or contact information is wrong in our system, log into m88bet and update it directly in Account Settings. We will correct the record within 5 business days.
You have the right to request deletion of your data, subject to legal restrictions. If you request account closure and data deletion, we retain certain information (transaction history, identity documents) for the period required by anti-money-laundering law. After the retention window expires, we delete or anonymize your data.
You have the right to object to processing of your data. If you believe we are processing your data unfairly or in violation of this policy, contact our compliance team in writing. We respond to objections within 30 days.
Contacting Us About Your m88bet Data
If you have questions about our privacy practices, how we use your data, or how to exercise your rights, contact our support team in English via live chat, email, or in-app messaging. We respond during standard business hours.
For privacy complaints or disputes you cannot resolve with support, escalate your concern to our data protection officer in writing. Provide details of your concern, relevant account information, and the resolution you seek. We investigate escalations within 15 business days and respond with our findings.
This privacy notice may be updated periodically as our practices evolve or law changes. Major changes are communicated via email. Continued use of m88bet after a policy update constitutes acceptance of the revised notice. Check this page regularly for the latest version.
We take your privacy seriously. Every data request and privacy concern is handled transparently and fairly. If you believe we are not honoring this policy, we want to hear from you so we can make it right.
Our Core Privacy Commitments
We at m88bet collect only the data necessary for account management, fraud prevention, and legal compliance. We do not sell your data, share it for marketing purposes, or use it outside m88bet. Your identity, payment information, and wager history remain private and secure.
We employ encryption, secure authentication, and regular security audits to protect your data. Our servers comply with industry security standards. However, no online system is entirely risk-free; we encourage you to use strong passwords and log out from shared devices.
You have rights over your data: access, correction, deletion, and objection. Contact our support team to exercise these rights. We respond within stated timeframes and handle all requests fairly. Your privacy matters to us, and we are committed to maintaining the trust you place in m88bet.